WORRY FREE GUARANTEE
We want you to love our products as much as we do. If you’re not 100% satisfied with your purchase, don't worry! You can return your item for a full refund within 10 days of the delivery date.
REFUND / EXCHANGE POLICY
Merchandise may be returned for a full refund within 10 calendar days of the date of when you receive your item. Please note that customers are responsible for return shipping costs.
Please note that personalized merchandise are final sale and cannot be returned.
For all exchanges, merchandise may be exchanged within 10 calendar days of the date of when you receive your item. Please note customers are responsible for shipping costs, unless the merchandise was received damaged.
To return your merchandise, please email hello@montiii.com with your order number and reason for return.
Upon your request, we will send a Return Authorization Number (RA#) with return instructions and a return shipping label to affix to your package. We may ask you to send pictures to accompany your claim, so that we can get a real clear idea of how to help you.
When we receive the package, you will be notified by email and a refund will be issued within 5 - 7 business days.
Returns must be received within 14 calendar days from the date the RA# is issued. Products received later than this date cannot be accepted for return.
To exchange your merchandise, please email hello@montiii.com with your order number and reason for exchange.
Upon your exchange request, we will send detailed instructions of the exchange procedure. We may ask you to send pictures to accompany your claim, so that we can get a real clear idea of how to help you.
We will send you a printable return shipping label. The new item will be shipped once we receive the return package.
All exchanges are free of charge.